Your Dedicated In-House Technical Team
The Gold Maintenance package is Fredicia’s flagship managed solution, engineered specifically for high-traffic e-commerce stores and corporate platforms. When your business operates at scale, you need more than just updates; you need a proactive partner who monitors your digital ecosystem 24/7.
With Gold Care, you aren’t just a client—you are a priority. We act as your dedicated technical department, ensuring your store is always optimized for maximum conversion and zero downtime.
What is included in Gold Enterprise Care?
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Everything in Silver Included: Cloud backups, core updates, and database cleaning.
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24/7 Technical Monitoring: We use advanced “Uptime & Heartbeat” monitoring. If your site goes down, we often know and start fixing it before you even notice.
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VIP Priority Support: Gold clients receive our fastest turnaround time. With a guaranteed 4-hour response window during business hours, your requests move to the absolute front of the line.
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Full WooCommerce Optimization: We deep-dive into your e-commerce logic, ensuring payment gateways, shipping calculators, and checkout flows are working at peak performance.
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Security Firewall & Malware Protection: Enterprise-grade security protocols that actively block DDoS attacks and brute-force attempts at the server level.
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Staging Environment: We test major updates on a “clone” of your site first to ensure zero bugs on your live store—essential for businesses that cannot afford a broken checkout.
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Monthly Strategy Report: A high-level overview of your site’s health, security logs, and performance metrics, keeping you in total control.
The Elite Onboarding & Infrastructure Audit (R2,500 Once-off): A premium service requires a premium start. Your onboarding fee covers a deep-level “Stress Test” of your current site, a full security hardening process, and a seamless migration to our high-performance server environment.
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